Privacy Policy - NeverGPT

1. Introduction

NeverGPT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us, including:

Account Information: Name, email address, username, and password when you create an account
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
User Content: Text that you submit to our Service for humanization or analysis
Communications: Information you provide when you contact us for support or feedback
Profile Information: Any additional information you choose to add to your profile

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

Usage Data: Information about how you use the Service, including features accessed, time spent, and actions taken
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Server logs that include your IP address, access times, pages viewed, and referring URLs
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our Service

2.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers (e.g., Google, Facebook) if you choose to sign in through those services, or analytics providers that help us understand how users interact with our Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide and Maintain the Service: To operate, maintain, and deliver the features and functionality of the Service
Process Transactions: To process your payments and manage your subscription
Improve Our Service: To analyze usage patterns, identify bugs, and develop new features
Personalization: To personalize your experience and provide content tailored to your interests
Communications: To send you technical notices, updates, security alerts, and support messages
Marketing: To send you promotional materials and special offers (you can opt out at any time)
Compliance and Safety: To comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of our users
Research and Development: To train and improve our AI models (using anonymized and aggregated data only)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

Payment processors (e.g., Stripe, PayPal)
Cloud hosting providers (e.g., AWS, Google Cloud)
Analytics providers (e.g., Google Analytics)
Customer support tools
Email service providers

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to protect our rights, privacy, safety, or property, or that of our users or the public.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you give us your explicit consent to do so.

5. Data Retention and Security

5.1 Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Important: User Content (text you submit for humanization) is processed in real-time and is not permanently stored on our servers. We may retain anonymized, aggregated data for research and improvement purposes.

5.2 Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time by logging into your account settings.

6.2 Delete Your Account

You may delete your account at any time through your account settings or by contacting us at privacy@nevergpt.com. Upon deletion, we will remove your personal information from our active databases, though some information may be retained in backup copies for a limited period.

6.3 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your communication preferences in your account settings.

6.4 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this may affect the availability and functionality of our Service.

6.5 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Service does not currently respond to DNT signals.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@nevergpt.com, and we will take steps to delete such information from our systems.

If you are between 13 and 18 years old, you may only use the Service with the consent and supervision of a parent or legal guardian.

9. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: You have the right to request deletion of your personal information
Right to Opt-Out: You have the right to opt out of the sale of your personal information (note: we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise these rights, please contact us at privacy@nevergpt.com. We will verify your identity before processing your request.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

Right of Access: You have the right to access your personal data
Right to Rectification: You have the right to correct inaccurate personal data
Right to Erasure: You have the right to request deletion of your personal data
Right to Restrict Processing: You have the right to request restriction of processing
Right to Data Portability: You have the right to receive your data in a structured, machine-readable format
Right to Object: You have the right to object to processing of your personal data
Right to Withdraw Consent: You have the right to withdraw consent at any time

To exercise these rights, please contact us at privacy@nevergpt.com. You also have the right to lodge a complaint with a supervisory authority.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We will also notify you via email or through a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the Service after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

NeverGPT Privacy Team

Email: privacy@nevergpt.com

Address: 123 Innovation Drive, San Francisco, CA 94105

Response Time: We aim to respond to all privacy inquiries within 30 days.